SHIPPING AND RETURNS POLICY

 

Orders

Once the order is placed, you will receive an email confirming the purchase made. All orders are prepared and shipped from Spain. When the order is ready for shipment in our warehouses, we will send you an email with the shipping code and the name of the transport company. You can track your shipment with that code. Our carrier will get in touch with you the day before delivery.
 

Shipping costs

  • Spain (Peninsula) and Portugal: 12 Euros (first unit) + 2 Euros per unit or extra item.
  • Spain (Balearic Islands, Canary Islands, Ceuta and Melilla): Consult by email at info@transdiesel.es

 

Delivery term

The delivery terms range from two to fifteen days, depending on the destination and the type of component.
 

Delivery of Orders

Any damage or fault in the transport must be reflected by the Buyer in the note of delivery of the carrier for its subsequent claim to it by the Seller.
 

Return policy

You can return your order within the first fifteen days after you receive it. In case of return, it is important to call our hotline before making the return. Then, we will proceed to make a refund of the entire purchase price, discounting the shipping costs and the customer will assume the return costs of the order to our warehouses.   In order to protect the parts, the items must be returned only in their original packaging and all protective materials must be used.
 

Guarantee

The products supplied are guaranteed according to the guarantee conditions indicated in the product manufacturer’s certificate.
 

Modifications

TRANSDIESEL, S.L. reserves the right to modify these General Conditions of Sale without prior notice.
 

Jurisdiction

Buyer and Seller expressly waive any other jurisdiction that may apply and submit to the jurisdiction and jurisdiction of the Courts and Tribunals of Madrid capital.
 

Customer Service

Any questions about your order or do you need additional information about the shipment?

Do not hesitate to contact us. We will be happy to help.

Contact Us:

By Phone: +34916699765  / +34667126916 Monday to Friday from 8:00 a.m. to 5:00 p.m.

By Email: info@transdiesel.es